Refund Policy / Money Back Guarantee

If you want a refund on a Product you must make a claim to [email protected]. We will assess claims on their merits, with regard to the digital nature of the goods and any preview or inspection that was available before purchase. We will refund your money within 24 hours after processing your request.

When we do refund:

  • if a 3d model doesn’t correspond to the description
  • if a 3d model doesn’t correspond to the renders
  • if 3d model has a bad topology
  • if a 3d model doesn’t correspond to the products information (such as textured, materials, animated, rigged, polygons and vertices count etc.)
  • if a 3d model doesn’t open in native software
  • if a 3d model was damaged
  • if a 3d model has missed textures
  • if you send a request for refund before you download a purchased 3d model

When we do NOT do refund:

  • if a 3d model doesn’t contain additional formats
  • if the conversion is impossible to the requested format (Tip: ask our support before purchase)
  • if you are purchasing a file for conversion
  • if you just change your mind
  • if you bought an item by mistake
  • if you don’t want it after you’ve downloaded it
  • if you ask for goodwil
  • the item did not meet your expectations

Please note that this guarantee is NOT a Try Before You Buy offer! Therefore, if you are unsure about a certain product or need more information, specs, or renders please contact us before making a purchase! Also that we sell not physical (real) objects or products but 3D graphics files to be used in 3D software.